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Crucial Confrontations
AUTHOR(s): Kerry Patterson
PUBLISHER: American Media International (November, 2005)
ISBN: 1932378820
MEDIA: 4 CD(s)
ABRIDGED

Whether it's reprimanding a teenager for breaking a curfew or asking the boss about a promised raise, readers will learn the hands-on skill to resolve the touchiest issues.
Crucial Confrontations
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This product was added to our catalog on Tuesday 22 November, 2005.

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