Raving Fans | On The Go Books

Raving Fans

AUTHOR(s): Kenneth H. Blanchard
PUBLISHER: Random House Audio Publishing Group (January, 2004)
ISBN: 0739309536
MEDIA: 2 CD(s)
ABRIDGED

Told in the parable style of "The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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This product was added to our catalog on Friday 27 August, 2004.


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