Too syrupy sweet. There are some valid points but I personally think you would be better served to listen to How to Win Friends and Influence People by Dale Carnegie again (if you haven't already you should). This book is short but is still difficult to finish because of some of the Mary Poppins type statements into it. Be careful when listening to it while you are driving because with passage after passage you will keep rolling your eyes and could get into a wreck. Also it would be nice if the producer of this audio book would have done a better job editing it, you know little things like not having the guy repeat himself and remove the times he coughs into the mic.